Privacy Policy & Terms of Service

How Cooper Roofing secures your information, our SMS/email/call program terms, and our full BC-compliant privacy policy.

Last Updated: July 13, 2026

Program Description and Acceptance of Terms

Cooper Roofing Inc. (“Company,” “we,” “our,” or “us”) operates text messaging, email, and call programs (the “Programs”) to communicate with customers and prospects about our services. These Programs may include:

• Service-related alerts and reminders
• Customer support and scheduling updates
• Post-project follow-up, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
• Where you’ve consented, limited informational or promotional messages about our services

By providing your contact information and opting in to receive messages, or by using our Website or services, you agree to these Terms and our Privacy Policy below. If you do not agree, please do not enroll in a Program or use the Website.

Program Name: Cooper Roofing Inc. Customer Communications
Program Description: One-time and recurring SMS, MMS, phone, and email communications related to service scheduling and support, post-project surveys (including NPS), feedback collection, invitations to leave public reviews, and other service-related or promotional messages you’ve consented to receive.

Message Frequency and Charges

• Message and data rates may apply
• Message frequency varies based on your interactions with us and which Programs you’re enrolled in
• Your wireless carrier may charge you for text messages according to your plan; you’re responsible for any such charges

Opt-In and Opt-Out

You may opt in by submitting a form on our Website that includes consent language, requesting text or email updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

To opt out (STOP): Reply STOP to any message we send. We may send a one-time confirmation. You’ll stop receiving messages from that Program, but may still receive messages from other Programs you’ve joined until you opt out of those separately.

For help (HELP): Reply HELP to any message, or contact us using the information in the Contact Us section below.

Carrier Disclosures

Carriers are not liable for delayed or undelivered messages. Program availability and message delivery may be affected by your carrier’s coverage and network conditions.

Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to request a satisfaction survey, collect an NPS or other rating, gather qualitative feedback about the work performed, and ask you, at your discretion, to leave a review on a public platform. Participation is voluntary and declining will not affect your ability to receive services from us.

How We Keep Your Information Secure

Privacy Policy

Who This Policy Covers

This Privacy Policy explains how Cooper Roofing Inc. collects, uses, discloses, and safeguards information when you visit cooperroofs.ca or participate in our Programs (SMS/MMS, email, calls), including post-project survey, feedback, and review-request campaigns.

Cooper Roofing Inc. is based in Vancouver, British Columbia, and this policy is governed by BC’s Personal Information Protection Act (PIPA). If you’re located in another Canadian province, provincial or federal privacy law (PIPEDA) may also apply. By using the Website or participating in a Program, you agree to this Privacy Policy.

Information We Collect

Information you provide: name, email, phone number, and property address; service request and project details (service type, dates, photos or attachments, notes); messages you send through forms, chat, SMS/MMS, email, or phone; and survey responses, NPS scores, ratings, and feedback you choose to share.

Information collected automatically: IP address and general location, device and browser information, and usage data such as pages visited and time on page, used to operate the Website, measure performance, and maintain security.

Cookies, Pixels & Tracking Tools We Use

The following tools are currently active on cooperroofs.ca:

• Google Analytics: to understand Website traffic and usage
• Meta Pixel and Google Ads: to measure marketing campaign performance and deliver ads
• Call tracking (dynamic phone numbers): the phone number displayed on the Website may vary depending on how you found us, so we can attribute calls to the correct marketing source. All numbers shown reach Cooper Roofing directly.
• Chat and messaging tools: to support customer communications

These providers may collect information across different websites over time, subject to their own privacy practices. You can control cookies through your browser settings.

Some browsers support signals such as Global Privacy Control (GPC) or Do Not Track (DNT). These were built around U.S. state privacy laws and aren’t currently a legal requirement in British Columbia. Where technically feasible, we honor them as a courtesy to limit non-essential cookies.

How We Use Your Information

• To respond to inquiries and provide quotes or proposals
• To schedule and coordinate inspections and projects
• To send appointment reminders, project updates, and post-project follow-up
• To administer survey, NPS, feedback, and review-request Programs
• To measure and improve marketing performance, with your consent where required
• To improve the Website and detect or prevent fraud

We do not sell personal information. We do not use information to make decisions that produce legal or similarly significant effects solely by automated means.

Email Communications

If you provide your email, we may send responses to your inquiry, project updates, and, where you’ve consented, promotional messages. In compliance with Canada’s Anti-Spam Legislation (CASL), every commercial email identifies Cooper Roofing as the sender and includes a working unsubscribe link. You can withdraw consent at any time.

SMS & Text Messaging Privacy

If you opt in to text messages, you may receive messages about your projects or services, satisfaction surveys and NPS requests, feedback requests, review invitations, and service-related or promotional messages you’ve consented to receive.

• Message frequency varies. Message and data rates may apply.
• Opt out any time by replying STOP. For help, reply HELP or contact us directly.
• Your mobile information is never shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your phone number, consent records, or opt-out status with third parties, except service providers that help us deliver text messages, or as required by law.

How We Share Information

We may share information with service providers who help us operate the Website and Programs: hosting, analytics, advertising and call-tracking vendors, survey and review-request platforms, and messaging tools. These providers may only use information to perform services on our behalf and are contractually required to protect it.

We may disclose information if required by law, in response to legal process, to protect the rights or safety of Cooper Roofing or others, or as part of a business transfer such as a merger or sale of assets.

Data Security

We use SSL encryption and reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Email, text, and chat messages may not be end-to-end encrypted, so please avoid sending sensitive information through these channels. If you believe your interaction with us is no longer secure, contact us immediately.

Links to Other Websites

Our Website may link to third-party websites. We don’t control and aren’t responsible for their content, privacy practices, or security.

Children’s Privacy

This website is not directed at children, and we do not knowingly collect personal information from minors. If you believe a child has provided us information, contact us so we can delete it.

Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes in this policy, including providing services, administering Programs, maintaining business records, and complying with legal, tax, or insurance obligations.

Your Privacy Rights

If you’re a British Columbia resident, your personal information is protected under BC’s Personal Information Protection Act (PIPA). You may request access to the personal information we hold about you, request corrections, or request deletion, subject to legal and business record-keeping requirements. If you’re located in another Canadian province, provincial law or PIPEDA may give you similar rights.

To exercise these rights, contact us below. If you believe we haven’t handled your information properly, you may file a complaint with the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).

Changes to These Terms and This Policy

We may update these Terms and this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date above. Continued use of the Website or participation in a Program after changes are posted means you accept the update.

Contact Us

Questions about these Terms, a Program, or how your information is handled:

• Phone: 604-674-0319
• Email: info@cooperroofs.ca
• Mailing Address: 600-1285 W Broadway, Vancouver, BC V6H 3X8
• You can also reply HELP to any text message for assistance

Frequently Asked Questions

Does Cooper Roofing sell my personal information?

No. We do not sell personal information. We do not rent or trade it to third parties for their own marketing purposes.

Is cooperroofs.ca secure?

Yes. The site uses SSL encryption for data submitted through forms, and runs on hosting infrastructure with active security monitoring.

Can I stop receiving text messages from Cooper Roofing?

Yes. Reply STOP to any text message and you’ll be unsubscribed from that Program. Reply HELP for assistance.

Does Cooper Roofing share my mobile number with other companies?

No. Your mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

What law governs Cooper Roofing’s privacy practices?

British Columbia’s Personal Information Protection Act (PIPA). Cooper Roofing Inc. is based in Vancouver, BC, and this policy is not governed by US state privacy law.